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Post by The Smurf on Oct 14, 2007 20:55:45 GMT -5
<venting rant> Well, working in a supermarket has taught me greatly that people suck. A lot. And there's nothing you can do about it. Here's to growing up! Usually customers are fine, except when they suck. So, please, if you're ever in a supermarket, don't suck and be like the following: - The customers who come through my line with a $200 order and DON'T BAG. Now, I understand that they have no obligation to bag. And I would be completely okay if it was, like, a $50 order or something. But when the items just keep piling up and piling up and the customer just stands there watching...not only are they pissing me off, they're effectively holding up the line by making it move slower than necessary. Get off your lazy ass and BAG! (Note: This does not apply to handicapped, obviously.)
- The customers who don't use dividers. How the hell do you expect me to know when your order ends if you don't give me a heads-up? Then I scan something in someone else's order and they look at me like I'm retarded and say "That's not mine!" If I have dividers available, separate your orders!
- Customers who use the wrong terminology and then talk to me like I ed up. Double bags implies plastic in plastic. No exception. If you want paper, you say paper. Not double bags. If I hear double bags, I assume plastic in plastic. Not paper in plastic. Clear? Two orders implies two separate bills, not one bill with separate bagging. I'm not the retarded one! I know my terminology.
- Customers who bitch at me for not having paper bags, then put one item in a bag. Why do you think we're out of bags in the first place?!
- Customers who scan their own supercard. How can you not think it's rude to reach over me and scan your own supercard? This one isn't really a "Pissed Off" as much as a "Minorly Annoyed", though.
- Customers who CAN'T READ! If my light says "Express", you don't come in my line with a cartful of items. I will turn you away. Then you'll curse me off under your breath. Except, I'm not the one that can't read.
- People who don't pay attention to the "Light Code". Light on, register is open. Light off, register is closed. No exceptions. It doesn't matter if there's a cashier there or not. Light on means open, light off means closed. If you try to come in my line when my light's off, I will turn you away, and you can curse me off all you want. I've been standing here for six hours, and I wanna go the hell home. Deal.
- Customers who don't give me their WIC checks until after I've scanned the order. Come on. You gotta know that you have to give me the check first. Now I have to void the transaction, get a manager override, and re-scan the whole order. I don't care...I get paid by the hour. But I also have to listen to all the other customers bitching and moaning.
- Customers who get pissed off when I card them for cigarettes. Company policy jackass. Don't like it, don't buy cigarettes.
- Old people who think they're better than me and everyone else because they're old. You know who I'm talking about. I love to screw with them, though. They'll have an order ring up $23.56 and ask for cash back out of a hundred. Then I'll tell them to request $76.44 off the top of my head. They shut up real fast. No way! A kid with long hair who works at the supermarket can't be smart enough to do math! Then I bag their order perfectly.
- Customers who mutter under their breath about how Giant has better service or how Super Fresh is cheaper. Then why the hell are you shopping at Acme, dumbass?
- People who bitch at me because there aren't enough cashiers for all the customers. I'm not management. I'm not in charge of calling up assistance from other departments. Don't give me crap.
- People who think Front End and Stock are the same department. I don't know anything about what goes on in the back, and they don't know anything about what goes on up front. Stop asking me if we have more in the back!
- People who think that baggers and cashiers on the floor are Customer Service Reps. We have no authority to do anything that CSRs can do. All we can do is tell you where to find an item. Stop asking me to give you a rain check!
Sorry. Normally I'll only get a few of these a night, but every so often I'll hit every bullet on here, and by the end of my shift I'm ready to punch someone. Please...take it from someone who knows...don't be a sucky customer. </venting rant> -the smurf
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Post by Neo Samurai on Oct 15, 2007 7:42:26 GMT -5
I can relate to this. I work at a super market, too. Funny. The other night, we had this obnoxious family in with eight kids. It took every ounce of being not to squeeze their bratty kids' heads into jelly. And the parents had no real authority but to yell painfully loud at them, which didn't work. And they had 3 shopping carts full of stuff. What a fun night that was!
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Post by The Final Rune on Oct 15, 2007 13:59:41 GMT -5
[white] This is all so true. The other 90% of the world that doesn't work in the service industry never know just how much crap the workers have to put up with. Both my parents have delivered food at one time or another and they got the same kind of crap. People bitching cause their pizza took too long when they live in a 500 unit apartment complex with a crappy numbering design. People that don't tip because delivery is expensive. Well no its expensive, you don't think insurance and marketing pays for itself do you? People that don't tip waiters piss me off, saying that bring the food is what they get paid to do, not realizing the average wages for a waiter are under $3.00 an hour. That's right, they don't get minimum wage, without tips their pay sucks ass. People that bitch at a waiter when the cook messed up the food. People that get made you when for taking so long to help them when they can clearly see the other five people that were in the line in front of them. People that get upset with new employees. Everyone has to learn the job as some time , give em a break. There are so many things the non-service-industry people just don't get. Its hard to work for a boss and the bitch ass public that thinks they own you. Do I come to your job and tell you how to do bitch? Anyway, its nice to rant.[/white]
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Post by NASH7777 on Oct 15, 2007 14:15:45 GMT -5
- The customers who come through my line with a $200 order and DON'T BAG. Now, I understand that they have no obligation to bag. And I would be completely okay if it was, like, a $50 order or something. But when the items just keep piling up and piling up and the customer just stands there watching...not only are they pissing me off, they're effectively holding up the line by making it move slower than necessary. Get off your lazy ass and BAG! (Note: This does not apply to handicapped, obviously.)
~ My grocery store has baggers for every checker, I never bag a thing when I cashier.
- The customers who don't use dividers. How the hell do you expect me to know when your order ends if you don't give me a heads-up? Then I scan something in someone else's order and they look at me like I'm retarded and say "That's not mine!" If I have dividers available, separate your orders!
~ We don't have dividers either. The customer pulls up their cart which is at hand level and right by the scanner. I take it out of their cart. Scan it. Set it on the belt to the bagger.
- Customers who use the wrong terminology and then talk to me like I ed up. Double bags implies plastic in plastic. No exception. If you want paper, you say paper. Not double bags. If I hear double bags, I assume plastic in plastic. Not paper in plastic. Clear? Two orders implies two separate bills, not one bill with separate bagging. I'm not the retarded one! I know my terminology.
~ I've never met anyone that retarded. Our baggers always have to ask paper or plastic, AND drive-up, carry it, or back in the cart.
- Customers who bitch at me for not having paper bags, then put one item in a bag. Why do you think we're out of bags in the first place?!
~Don't you have boxes and boxes of extra bags in your store. They should stay well stocked.
- Customers who scan their own supercard. How can you not think it's rude to reach over me and scan your own supercard? This one isn't really a "Pissed Off" as much as a "Minorly Annoyed", though.
~Our machines have a terminal that comes out and customers slide all their own cards.
- Customers who CAN'T READ! If my light says "Express", you don't come in my line with a cartful of items. I will turn you away. Then you'll curse me off under your breath. Except, I'm not the one that can't read.
~We don't have express. We stock people based on statistics of sales from previous years. We only run into problems if people don't show up or a lot call in sick. Then quick check-out becomes the customer service counter.
- People who don't pay attention to the "Light Code". Light on, register is open. Light off, register is closed. No exceptions. It doesn't matter if there's a cashier there or not. Light on means open, light off means closed. If you try to come in my line when my light's off, I will turn you away, and you can curse me off all you want. I've been standing here for six hours, and I wanna go the hell home. Deal.
~We don't have lights. We have closed signs that cover our scanner.
- Customers who don't give me their WIC checks until after I've scanned the order. Come on. You gotta know that you have to give me the check first. Now I have to void the transaction, get a manager override, and re-scan the whole order. I don't care...I get paid by the hour. But I also have to listen to all the other customers bitching and moaning.
~It's pretty obvious when a WIC order comes up, it's always the same things in the same sizes. I've done the above once^
- Customers who get pissed off when I card them for cigarettes. Company policy jackass. Don't like it, don't buy cigarettes.
~Most people I card either know why I'm carding them or take it as a compliment.
- Old people who think they're better than me and everyone else because they're old. You know who I'm talking about. I love to screw with them, though. They'll have an order ring up $23.56 and ask for cash back out of a hundred. Then I'll tell them to request $76.44 off the top of my head. They shut up real fast. No way! A kid with long hair who works at the supermarket can't be smart enough to do math! Then I bag their order perfectly.
~Customers can only get $30 cash back with checks. Debit card I think $40, and with pay-by-touch they can get up to $50. But they just hit the button on the terminal for the amount back. No math included.
- Customers who mutter under their breath about how Giant has better service or how Super Fresh is cheaper. Then why the hell are you shopping at Acme, dumbass?
~We have the best service in town so no complaints.
- People who bitch at me because there aren't enough cashiers for all the customers. I'm not management. I'm not in charge of calling up assistance from other departments. Don't give me crap.
~Like I said the computer does scheduling. We know exactly what day and what minute we're gunna need more people.
- People who think Front End and Stock are the same department. I don't know anything about what goes on in the back, and they don't know anything about what goes on up front. Stop asking me if we have more in the back!
~Most people ask me if I'll check if we have more of Blah. So I go to courtesy counter (unless I'm working it) and call to back room and they check for me. Then they call back and I inform the customer.
- People who think that baggers and cashiers on the floor are Customer Service Reps. We have no authority to do anything that CSRs can do. All we can do is tell you where to find an item. Stop asking me to give you a rain check!
~Cashiers can give rainchecks like nothing at our store. We all have ads at our tills and just copy the info and put our initials and id#
Sounds like your store sucks, should come work over here. :-) If you want to hear some true complaints, just wait til I finish my updated version of my speech to entertain on grocery shoppers. Now with both small town and big city experience. Thankfully I mostly do courtesy counter now. I hate checking.
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Post by doyleman on Oct 15, 2007 14:52:04 GMT -5
Sounds like a luxury to me. STANDING and SIX HOURS would be gold on how easy that is. Try making 300 products, and preparing 500 pizza crusts in under 8 hours, with 3 people (keep in mind that we ALL have to go help any customer that comes in, halting our preparing.) What should have been 8 hr shifts last week turned into 10-11 hr shifts every day, and we all had to hustle our asses up more than normal because a girl decided not to show up. I'd love to stand there for 6 hrs. On my end, I get pissed when the following happens: *People asking if there are Onions/Mushrooms/Olives on a ALL MEAT pizza. Gee >.> *People who call, and after I ask them if they'd like to hear our specials, they say 'No, I'd like to make a call-in order'. REALLY?! You do that over the phone?! NO WAYZ. *Another Phone Issue. I ask them 'would you like to hear our specials'; they say 'yes', i tell them, then they say 'well i already had what i wanted picked out anyway'. STOP WASTING MY PRECIOUS PREP TIME THEN! If you have it picked out, just say the damn order, and move on. *People who order their pizza, then i ask if they want cookie dough/soda/breadsticks with that, they say no, i walk over and wash my hands, then they decide to change their mind. My hands are flaking now. Way to go, peeps. I have more, but they're just nit-picky things. sorry.
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Post by BloodKnight on Oct 15, 2007 16:45:44 GMT -5
You think you guys have it hard? Try being a Ballbuster... I mean, a Blockbuster CSR. Unlike the specific grocery mentioned in the first topic, those guys handle EVERYTHING in the front, and the back. You gotta deal with stupid customers, AND stupid employees everyday... along with doing your job. Have you ever had someone call you, ask for a movie and the only clue they give you is the star? Unless they've been in a bollywood flick, it's gonna be pretty difficult finding which movie a person wants and you got multiple customers waiting in line, you don't have time to deal with such retards who can't spend a second on their computer(which they most likely have, you can't earn a six figure income and NOT have a computer!). And the children... they make messes all over the place, and their parents don't do ****! Guess who has to clean at the end of the day? YOU DO. And selling... you gotta fight with customers to get 'em to have an online account. "But, I don't wanna give out my credit card information!" HEY STUPID, YOU PROBABLY HAVE ALREADY IF YOU EVEN HAVE A CREDIT CARD! Oh, and modules. Think work+school, and if you don't do your homework, you're fired. And old people. OLD PEOPLE. Well, my point is that by doing CS, you're by default gonna be dealing a variety of customers in ANY JOB. There are gonna be good ones, and there are gonna be bad ones. I think one should be glad that some jobs only deal with just the customers, and not the whole store. To be honest TSOR, I think you have it pretty good. Dealing a lots of customers also have their advantages too... you can easily have your own fan club! Hang in there, things get better. I wanna rant on other stuff, like YOU GUYS HAVE IT BETTER THAN THOSE WHO WORK AT DOG KENNELS, but I think I'll stop now and let you guys have your fun.
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Post by Rodak on Oct 17, 2007 4:28:20 GMT -5
I used to manage a comic book store.
I can't tell you how many times kids came in with questions like "Do you have the issue of X-Men where Wolverine has Gay Sex with Collossus - but doesn't use a condom - and get AIDS, but his mutant healing factor just makes him a carrier and then he unwittingly infects Cyclops?"
OK, maybe not that exact question - but they were unable to comprehend the fact that I hated X-Men ever since issue 94 when this "new" stuff started, and asked another similar question!
Customers suck in all fields! I'm a chemist now, and still have these problems.
I think you miss the point...
It's not Customers that suck. It's People!!!
All of them.
You suck too!
Me too!
People ALL suck.
I hate 'em.
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Post by Doan the Nado on Oct 17, 2007 13:48:08 GMT -5
A lot of these problems sound like infrastructure problems to me.
Regarding bagging, nearly all stores I go to have a bagging station that faces the cashier. You just pull a bag open and put the items in as you scan... it barely even slows the cashier down at all. That said, I usually do bag my own groceries, with my own bags even.
Asking if you have more in the back is actually a service. If you have a decent computer system, you would be able to pull up something indicating the amount of stock you have, or like Nash said, you should have a phone and be able to call to the back. In requesting more, the customer is making an effort to buy something even though it is more inconvenient than usual, and they are doing the service of alerting you that the stock on the floor is depleted. Would it be better to just go buy the product from a competitor and not tell anyone it was gone (leading to other customers doing the same)?
I totally agree with TFR about serving. I think it should be part of driving school, to teach the proper tip percentage and to inform teens about how much servers actually make. I think Nash tried too hard to refute every single point of yours, but other than that, he made some good points.
To BK, it seems reasonable to me that Blockbuster should have that information. How hard is it to have an old computer opened up to imdb.com so that you can just search for the actor? It seems unreasonable to expect every single consumer to be an expert on movie trivia or to be able to find the answers to movie trivia, when it would suffice to have the people who are in the business of renting movies to have the resources available.
The same goes to Rodak, except that some of the resources that are available today weren't back then, so I understand. It would certainly make sense nowadays for comic book stores to have some kind of searchable resource of information on the various comic books that it carries. But LOL at your example of a storyline.
Sorry if it sounds like I'm ranting, but in my opinion, customer service continues to get worse as the average consumer focuses on the price instead of the whole package. It's not the fault of the average employee, but management/ownership really needs to focus on creating an environment that helps the consumer out as much as is reasonably possible. Instead, they cut corners at every opportunity in order to maximize profit by decreasing spending, which is really the wrong way to go about things.
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Post by Bigfoot on Oct 22, 2007 22:41:48 GMT -5
I've worked at a video store, I've done pizza, I've done catering and delivery. Customers just love to bitch! Especially about price when I worked at a locally owned place. Not to mention all vegetables and meat were bought from the hoots, so you know that you were having a very healthy meal. But nowadays any meal over 5-6 bucks is just pushing it, not to mention the fact you get really full and can't even finish your meals. I think that alone is worth the price.
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Post by Neo Samurai on Dec 1, 2007 0:13:00 GMT -5
Well, I work as a cart guy (I know, really hard work, right ) and for the most part, it's not a bad job at all, but I have a couple of complaints about some of the customers: -Customers that don't place carts in corrales: This is one of the main things I hate about customers. About half of the carts I'll be putting away are stray outside the corrales. This not only means that I have to hunt down every last cart in the parking lot, but this is also a slap in the face to other customers because sometimes, the wind blows the carts around and sometimes, they bump into the cars. Corrales were built for a reason. -Customers that leave their crap in the carts: I don't mind coupon books being left in the carts (and I usually leave them in the carts) but when its McDonald's bags and used tissues (yes, used tissues ), then we have a problem. If you want to leave your in the carts while you shop, that's fine. But please throw it away when you're done. -Customers that throw their cigarrette butts on the sidewalk when there is an ash tray right in front of the store: I mean, is it really that hard to place your used cigarrette into an ash tray. It doesn't take that much effort at all. It's needless littering, and being that I believe nature is sacred and should be respected, it hits some moral chords within me. -Stupid kids that hang out in front of the store: I don't really mind it...unless they're a bunch of obnoxious, loud kids. Don't these kids have anything better to do than hang out in front of Pathmark? Aren't there better things they can be doing? They're needlessly scaring away customers with their stupidity. -New Carts: Not really about customers at all this time. It's just that new carts are annoying and hardly every lock together. And when the parking lot is on top of a hill, you're going to have a couple of problems. Well, that's all for my rant. For the most part, I have a pretty easy job so nothing really that stressful at all. Work with a bunch of cool people, so morale is pretty high and we can all relate to each other. However, all the stuff I mentioned above is pretty annoying and my job would be even easier if none of it plagued the parking lot. I know some of you might think I'm crazy for complaining about an easy-ass job like this, so if you'd like to comment on that, go ahead. I won't cry.
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Post by Dungeon Warden on Dec 1, 2007 12:45:46 GMT -5
If people actually put their carts in the corrals you'd be out of a job, so you should be thanking people for being lazy instead of complaining about it. I mean if all the problems you mentioned were fixed your job would be so easy it wouldn't exist at all. While I can understand the desire to get payed for doing nothing, you should be thankful you have a job at all.
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Post by Neo Samurai on Dec 1, 2007 18:45:14 GMT -5
If people actually put their carts in the corrals you'd be out of a job, so you should be thanking people for being lazy instead of complaining about it. I mean if all the problems you mentioned were fixed your job would be so easy it wouldn't exist at all. While I can understand the desire to get payed for doing nothing, you should be thankful you have a job at all. I think you misunderstood me. I'm not talking about the one in front of the store. I mean the ones in the parking lot. My job is to take those ones to the one in front of the store. It's not that it's a real pain in the ass to get them (which it hardly is), it's just that some customers place them in places that disrupt the other customers (in the middle of the road, etc.). I'm complaining about some of the customers not having common decency for the others. And I agree, if all these problems were fixed, I'd be out of a job. Hell, if all the problems of any job were fixed, then everyone would be out of a job. I really do enjoy my job because it's easy and I spend more time hanging out and talking with my fellow co-workers than actually working. So I am thankful that I have this job.
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